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WAREHOUSE INVENTORY COUNT SHIPPING DELAY US & UK

December 15, 2020
WAREHOUSE INVENTORY COUNT SHIPPING DELAY
US:

Roccat.org will have delayed shipping from December 29, 2020 - January 1, 2021 for a yearly inventory count. This count helps us to verify inventory and prevent order errors.

WHY ARE ORDERS DELAYED DURING THIS COUNT?

Orders can’t be shipped while inventory is being counted. The warehouse must first count all the inventory and ensure that we have correct inventory numbers before any orders can be processed.

WHEN WILL MY ORDER SHIP?

The inventory count should be complete on  January 1st. While some orders may go out then, most orders will be shipped throughout the week of January 4th.

CAN I STILL PLACE AN ORDER DURING THE INVENTORY COUNT?

Yes, you can still place orders during this time, however orders will not begin to ship until Monday January 4th.

CAN I CANCEL AN ORDER PLACED DURING THE INVENTORY COUNT?

Yes, if you've placed an order during the inventory count and decide you don’t want to wait, you can easily cancel your order. Please send an email to shopsupport@roccat.org no later than Friday January 1st.

WHEN DOES NORMAL SHIPPING RESUME?

The count is expected to end on January 1st, so any orders placed after that will ship as normal.


UK & EU:

Roccat.org will have delayed shipping from December 24, 2020 - January 1, 2021 for a yearly inventory count. This count helps us to verify inventory and prevent order errors.

WHY ARE ORDERS DELAYED DURING THIS COUNT?

Orders can’t be shipped while inventory is being counted. The warehouse must first count all the inventory and ensure that we have correct inventory numbers before any orders can be processed.

WHEN WILL MY ORDER SHIP?

The inventory count should be complete on  January 1st. While some orders may go out then, most orders will be shipped throughout the week of January 4th.

CAN I STILL PLACE AN ORDER DURING THE INVENTORY COUNT?

Yes, you can still place orders during this time, however orders will not begin to ship until Monday January 4th.

CAN I CANCEL AN ORDER PLACED DURING THE INVENTORY COUNT?

Yes, if you've placed an order during the inventory count and decide you don’t want to wait, you can easily cancel your order. Please send an email to shopsupport@roccat.org no later than Friday January 1st.

WHEN DOES NORMAL SHIPPING RESUME?

The count is expected to end on January 1st, so any orders placed after that will ship as normal.

Free Kanga Mid-Size Mousepad With Any Mouse Purchase!*

* While supplies last.

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