Refund Policy

WITHDRAWAL INSTRUCTIONS

(applicable only to orders by consumers resident in the European Union or the United Kingdom)

RIGHT TO WITHDRAW FROM THE CONTRACT

You have the right to withdraw from placing an order within 14 days without giving us any reasons. The beginning of the withdrawal period depends on the type and manner of the order:

  • The withdrawal period is 14 days in the case of an order for one item or a single order for several items from the date on which you or a third party designated by you, other than the carrier, took possession of the goods.
  • If several goods are ordered separately as part of a single order are delivered separately, the withdrawal period shall be 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the last goods.
  • If you have concluded a contract for the regular delivery of goods over a fixed time period, the withdrawal period is 14 days from the date on which you or a third party designated by you, other than the carrier, took possession of the first goods.
  • In any case, in the case of the delivery of digital content that is not delivered on a physical data carrier, the withdrawal period shall be 14 days from the date of conclusion of the contract. We expressly advise you of the provision on the exclusion of the right of withdrawal below under the heading "Loss of the right of withdrawal for digital content".
If you want to exercise your right of withdrawal, you must notify us Turtle Beach Germany GmbH, Gasstraße 4, 22761 Hamburg, Germany, telephone number: +49 (0) 40 3099495-0, fax number: +49 (0) 1805 006534 2758, e-mail address: shopsupport@roccat.org, by means of a clear statement (e.g. a postal letter, fax or e-mail sent to this mailbox) that you have decided to terminate your order. Alternatively, you may electronically complete and submit the online withdrawal form on this website www.roccat.org. If you make use of the withdrawal option, we will immediately (e.g. by a return e-mail) send you a confirmation of receipt of such a withdrawal. In order to comply with the withdrawal period, it is sufficient for you to send the notice of the exercise of the right of withdrawal to us before the expiry of the withdrawal period.

CONSEQUENCES OF THE WITHDRAWAL

If you withdraw from this Agreement, we will refund to you all payments that we have received from you, including the delivery charges (other than additional charges arising from you choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than within 14 days counted from the date we receive notice of withdrawal. In order to make such a refund, we will use the same means of payment as you have used for the original transaction, unless expressly agreed otherwise by you, and in no event will you be charged fees for such refund. We may refuse a refund until we have received the affected goods back or until you have proven to us that you have returned the goods, whichever is earlier.

You must return or deliver the goods to us immediately and in any event no later than 14 days from the date on which you notify us of the withdrawal. This period is deemed to have been observed if you dispatch the goods before expiry of the 14-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if such loss in value exceeds the loss that is attributable to the necessary inspection of the condition, properties and functionality of the goods. If the withdrawal declared by you concerns the delivery of digital content that is not on a physical data carrier, you do not have to pay any compensation.

LOSS OF THE RIGHT OF WITHDRAWAL FOR DIGITAL CONTENTS

Your right of withdrawal expires in the case of a contract for the delivery of digital content that is not on a physical data carrier, if we have begun with the execution of the contract after (1) you have expressly agreed that we begin the execution of the contract before the expiry of the withdrawal period and (2) you have acknowledged that you lose your right of withdrawal through your consent with the start of the execution of the contract.

Special note: In the following cases you have no right of withdrawal:

In the case of contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal is removed after the delivery.

In the case of contracts for the supply of goods which are not prefabricated if their manufacture is based on an individual choice or the determination by the consumer, or the goods are clearly tailored to the personal needs of the consumer.

Irrespective of the rights granted to you above, you may have additional rights under manufacturers' return policies. If you have any questions in this regard, please contact our customer service department at shopsupport@roccat.org.


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