(applicable only to orders by consumers resident in the European Union or the United Kingdom)
You have the right to withdraw from placing an order within 14 days without giving us any reasons. The beginning of the withdrawal period depends on the type and manner of the order:
If you withdraw from this Agreement, we will refund to you all payments that we have received from you, including the delivery charges (other than additional charges arising from you choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than within 14 days counted from the date we receive notice of withdrawal. In order to make such a refund, we will use the same means of payment as you have used for the original transaction, unless expressly agreed otherwise by you, and in no event will you be charged fees for such refund. We may refuse a refund until we have received the affected goods back or until you have proven to us that you have returned the goods, whichever is earlier.
You must return or deliver the goods to us immediately and in any event no later than 14 days from the date on which you notify us of the withdrawal. This period is deemed to have been observed if you dispatch the goods before expiry of the 14-day period. You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if such loss in value exceeds the loss that is attributable to the necessary inspection of the condition, properties and functionality of the goods. If the withdrawal declared by you concerns the delivery of digital content that is not on a physical data carrier, you do not have to pay any compensation.
Your right of withdrawal expires in the case of a contract for the delivery of digital content that is not on a physical data carrier, if we have begun with the execution of the contract after (1) you have expressly agreed that we begin the execution of the contract before the expiry of the withdrawal period and (2) you have acknowledged that you lose your right of withdrawal through your consent with the start of the execution of the contract.
In the case of contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal is removed after the delivery.
In the case of contracts for the supply of goods which are not prefabricated if their manufacture is based on an individual choice or the determination by the consumer, or the goods are clearly tailored to the personal needs of the consumer.
Irrespective of the rights granted to you above, you may have additional rights under manufacturers' return policies. If you have any questions in this regard, please contact our customer service department at firstname.lastname@example.org.
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